DESCRIPTION
At best, workplace conflict stifles communication and productivity. At its worst, tensions escalate to aggression and bullying. That’s why it’s important to address conflict quickly.
Differences between teammates actually demonstrate a diversity of strengths and ideas. Learning to bridge contrasting perspectives with empathy and understanding are key to your team’s productivity and effectiveness.
OBJECTIVES
- Discover the common sources of discord and some typical responses to it.
- Consider techniques to resolve conflict, address anger, and stop abusive behaviour.
